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Returns/Exchanges
How can I return or exchange merchandise ordered from sophee.com?
At sophee.com, we want you to be 100% satisfied with your purchases. We'll happily accept the return or exchange of unopened, unused, unworn or defective items. Need a different size, color, or style? We'll send it to you! Simply choose one of the following convenient options to make a return or exchange:
Fast Exchange:
Need to exchange your products right away? Simply call us toll-free at 1-877-TO-SOPHEE and order your replacement merchandise. In-stock merchandise will be shipped within approximately 24 hours at no charge for shipping and handling. We will charge your credit card for new merchandise and refund your credit card for returned merchandise as soon as we receive it.
Return Or Exchange By Mail:
Please call or email us to request an electronic Return/Exchange Shipping Label (sent via email) and enclose it with the item(s) in its original packaging (if possible). Affix the shipping label to ensure correct delivery. When exchanging items, be sure to indicate the replacement item, including the product name and number, color, and size. Packages must be shipped pre-paid. We cannot accept C.O.D. deliveries.
Return package to:
Sophee Corporation
Sophee.com E-Commerce Returns
4914 White Mangrove Way East
Fort Lauderdale, Florida 33312
Refunds and exchanges are processed when item(s) are received. Sophee.com will pay the shipping charges for orders processed as exchanges. Refunds are given for the price indicated on the original receipt. Credits for returned or exchanged merchandise will be issued to the original credit card only. Please allow 1 to 2 billing cycles for the credit to appear on your statement.
Returns Without An Original Receipt
If you no longer have a copy of your original receipt, a refund will be issued for the item's current or most recent sale price.
Gift Returns
If you would like to return an item you received as a gift, please follow the instructions for returns or exchanges. Gift returns will be refunded via check to the gift recipient.
What is your return policy?
Sophee.com will gladly accept returns and exchanges with the original receipt for up to 30 days after the original purchase. Sale merchandise may be exchanged only. Returns will be refunded in the method of original payment. Gift recipients may receive a refund check or exchange for equal or lesser value.
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